Shipping policy

Last updated: October 2026

Every OILTEA order ships from Garden City, New York, by USPS. Shipping is calculated at checkout, and you'll get a tracking number by email when your order ships.

Processing time

We pack and ship orders within 3 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on a weekend or holiday start processing the next business day.

Where we ship

We ship to addresses across the United States, including P.O. boxes, and to most countries worldwide.

Shipping options and costs

Shipping costs are live USPS rates based on your address and the weight of your order. You choose your service at checkout:

  • United States: USPS Ground Advantage, Priority Mail or Priority Mail Express.
  • International: USPS First-Class Package International, Priority Mail International or Priority Mail Express International.

Delivery dates shown at checkout are estimates and aren't guaranteed once your package is with USPS. Subscription orders are processed on each renewal date and ship within 3 business days. Shipping on renewals is charged at the current USPS rate.

International orders, duties and taxes

Your country may charge import duties, taxes or customs fees on your order. These aren't included in your order total, and you pay them to the carrier when your package arrives. Customs checks can also add time to delivery.

Some countries restrict products that contain essential oils, so please check your country's import rules before ordering. If customs refuses or returns your package, we'll refund the product price once it's back with us. Shipping costs and any duties or taxes you paid aren't refunded.

Address changes and undeliverable packages

Please double-check your shipping address at checkout. If you spot a mistake, email us at products@oilteas.com right away, and we'll update it if your order hasn't shipped yet.

If a package comes back to us because the address was wrong or it wasn't picked up, we'll email you. You can choose to have it reshipped (you pay the new shipping cost) or get a refund of the product price.

Lost, late or damaged packages

If your tracking hasn't updated in 7 days, or it shows delivered but you can't find your package, email us at products@oilteas.com with your order number. We'll work with USPS to find it, including filing a claim where possible.

If your bottle arrives damaged, broken or leaking, email us within 7 days of delivery with a photo and we'll send you a free replacement, as described in our Return and Refund Policy.

Questions

Email is the only way to contact OILTEA. Write to us at products@oilteas.com, and we aim to reply within 2 business days.