Refund policy

We want you to love OILTEA. If something isn't right, here's how we'll make it right.

30-day refunds on unopened bottles

You can get a full refund on any unopened, sealed bottle of OILTEA if you ask within 30 days of delivery. Because OILTEA is a personal care product, we can't accept returns of opened or used bottles, unless the bottle arrived damaged (see below).

How to request a refund

  1. Email products@oilteas.com within 30 days of delivery. Include your order number (or the name and email address on the order) and how many bottles you're returning.
  2. We'll reply with the return address and instructions. Please wait for our reply before sending anything back. Returns sent without our approval may not be accepted.
  3. Ship the unopened, sealed bottles back to us. You pay for return shipping. We recommend a tracked shipping service, because we can't refund returns that are lost on the way back to us.

Damaged or broken bottles

If your bottle arrives damaged, broken or leaking, email products@oilteas.com within 7 days of delivery. Include your order number and a photo of the bottle and packaging. We'll send you a free replacement, and you don't need to send the damaged bottle back. If we can't send a replacement, we'll give you a full refund instead.

How refunds are paid

  • Refunds go back to your original payment method. We don't issue store credit in place of a refund.
  • We process your refund within 3 business days of receiving your return. Your bank or card company may take 5 to 10 business days to show it.
  • Bottles bought on sale or with a discount code follow this same policy and are refunded at the price you paid.
  • Original shipping charges and return shipping costs are not refunded.
  • There is no restocking fee.

Proof of purchase

To process a refund, we need your order number, or the name and email address on the order. We can only refund purchases made on oilteas.com.

Exchanges

OILTEA comes in one size, so we don't offer exchanges.

Subscriptions

Subscription orders follow this same policy. You can skip, pause or cancel your subscription anytime. See our Subscription Policy for details.

International orders

International customers pay return shipping. Any duties or import taxes paid on delivery are not refundable.

Questions

Email is the only way to contact OILTEA. Write to us at products@oilteas.com. We aim to reply within 2 business days. You can also email us to request a written copy of this policy.

Last updated: October 2026